Shipping policy

Black Box Trading works hard to package your order as good as possible to prevent damage during shipping. If you do have products arrive that were clearly damaged during the shipping process, please contact the shipping company (Fed Ex, USPS) immediately to file a claim. It is important that you keep the box the items were shipped in because they may send a representative to review the claim. If the shipping company is unable to process the claim, please call us or Submit a Support Ticket to inform us of the situation and we will do our best to assist you with the claim. We will be unable to help you if you have not already placed a claim with the shipping company.